Conflict in the workplace puts stress on those involved in the conflict as well as those around it.  It decreases productivity and increases the number of sick days taken, both for mental health reasons as well as for physical health reasons.

Mediation can be used between individuals or within a group or team to improve communication and move through conflict.

Do you have an employee that is difficult to get along with, that irritates his colleagues and yourself and is starting to harm productivity? I can provide conflict coaching to one or more participants in the conflict helping each to see their part in the conflict and navigate the conflict more effectively.

Proactive Conflict Management

I am also available to provide training on conflict to a team or to the organization as a whole.  This can be done proactively when change is imminent, such as a merger or a substantial change in policy or expectations.  It can also be done after the change has been implemented and conflict has arisen as a result.

If your HR team is looking for some mediation skills training, I can help with this as well.  In 2016, I began offering a six-hour crash course, "Using Transformative Mediation Skills to Help Solve Workplace Conflicts." Individuals can access this course through UNH Professional Development & Training.

My services are offered in Maine, New Hampshire and part of the year in New Orleans.

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I was very pleased to provide a communication workshop to York Hospital's department managers. Here's the reaction from their COO:

Dear Meredith,
I would like to thank you for the outstanding communication workshop you presented to my department managers. 
As we discussed, Health Care is in the midst of great change, requiring organizations to be as flexible as possible.  Communication is the cornerstone in navigating those changes.
I really appreciate the time you spent with me prior to  your presentation, discussing our organization's culture, values and desired outcomes.
Your presentation was interactive, entertaining and spot on!  My managers came away with a better understanding of how they can be more effective in communicating our vision, values and direction.
Many thanks for a job well done and I look forward to working with you again in the future.
Sincerely, Stephen Pelletier, retired COO, York Hospital

This retreat I facilitated for Millyard Communications was very well received.  It resulted in new viewpoints for the participants and in my being hired to facilitate their retreat for a second year in a row in 2015.

Our retreat in 2014 with you was the most transformative retreat in the 10 years I have been a part of this company. Your questions prompted us to think so differently about so much of what we do. We have been on a brainstorming and deployment marathon, launching an  e-newsletter in December; launching a new national digital magazine by the end of this month; restructuring a competition we’ve hosted for 17 years; exploring new investigative reporting; hiring an innovation coordinator; launching a new expo in fall 2015 and looking at a new transformative event for 2016. And I am probably missing a few things.

So thank you for setting us on a new course.
 Best,
Heidi Copeland, Publisher, Business NH Magazine and Owner, Millyard Communications, Inc.